FAQ – HandStitchedLeatherT

Most frequent questions and answers

Returns & Exchange
All of our products are custom-made to your specifications, so we do not accept returns or exchanges unless there is an error with your order.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email us at handstitchedleathert@gmail.com with your full name, order number, and issue details. We will promptly arrange for a replacement or a refund.

Non-Returnable Custom Items
Due to the personalized nature of our products, we cannot accept returns or exchanges for custom orders. Each item is handcrafted based on your specific request, making it unique and unsellable to others. Additionally, returning custom items would incur a €31 processing fee charged by our postal provider, which makes it even more difficult for us to accept returns under normal circumstances. The exception to this is if the order was incorrect or defective.

Shipping
For any replacement or exchange, shipping times will vary depending on your location. Please use a trackable shipping service, as we cannot guarantee receipt of your return.

Refunds
Once your return is received and inspected, we will notify you if your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Late or Missing Refunds
If you haven’t received your refund yet, please first check with your bank and credit card company, as processing times can vary. If you’ve done this and still haven’t received your refund, contact us at handstitchedleathert@gmail.com.

How long after I place an order can I expect my order to ship ?

Most items are typically out the door within 7 business days but could take up to 10 business days.

What is EU value-added tax (VAT)?

Value-added tax (VAT) is a consumption tax that applies to all digital and physical goods or services sold in the EU. It’s charged whenever value is added to the product throughout the supply chain, from production to the point of sale.

Any business selling physical or digital goods in the EU, including non-EU sellers, must collect VAT according to local regulations and laws.

VAT rates vary per EU country. The EU has set a standard minimum VAT rate of 15% for its 27 member countries. The actual VAT rates of the EU countries range between 17% and 27%. Switzerland is not part of the EU and has a standard VAT rate of 7.7%, which is far lower than neighboring countries.

The useful videos from our customers

HandstitchedLeatherT Unboxing | Custom Classic HP Cover | B5 Cover Modified | CHATTY Unboxing from Just Scribble

Unboxing, HandstitchedleatherT, New Agave Leather , Leather Journals, Pen Roll, Hobonichi Weeks from South Shore Paper

HSLT Travelers’ Notebook Cover Unboxing | Handstitchedleathert Cammello +All The Leather Samples from Just Scribble

HSLT Unboxing and Setup from Heart Musings with Crystal

Which types of leather we use ?

Vegetable tanned leather

Smooth leather: Iris (Tempesti, Italy; 1,5 mm)

Soft leather Elbamatt: Agave EM, Black EM, Bruciato EM, Cammello EM, Cinnamon EM, Chestnut EM, Coffee EM, Cuoio EM, Papaya EM (Tempesti, Italy; 1,3 mm)

Tempesti leather with matte finish is a single-butted vegetable-tanned leather with a hairline process (straight buffing), manufactured by #TEMPESTI in Ponte a Egola, Tuscany, Italy.

Hairline treatment is a process in which a belt grinder is used to polish the leather in a certain direction, and is so called because of the fine hair-like lines. By applying this process to “ELBAMATT”, a typical leather manufactured by the same tannery, we can enjoy the straight texture and oily yet matte texture of the hairline process.

The single butt, which is the part of a cow’s back to buttocks where the fibers are packed together, is infiltrated with plenty of oil by the bucketta process, giving it a firm yet chunky texture.

The leather is vegetable tanned and dyed, so the more you use it, the more the color will change and the buffed leather will have a unique shine.

As the raised surface of the leather is used, friction occurs, and the unique luster of nubuck leather comes out, as well as the color changes to a deep, rich color.

Badalassi Minerva Box leather: Cognac, Myrtle, Aqua (Italy – 1,3 mm)

Badalassi “Minerva Box” is an item produced by the famous Tannery Badalassi Carlo on vegetable tanned square shoulders. It is characterized by a dry-milled aniline finish, that result in a skin with beautiful natural pebble texture surface.

Badalassi Minerva Box leather is the classical oiled Vacchetta, it is made in Tuscany and represents the most historical kind of leather available on the market. Thanks to the oil in tanning, this soft temper leather is also very suitable for burnishing: if rubbed, this skin usually becomes more shiny and beautiful: the usage and time instead of worsening the skin pulls the best out of it. For all these reasons, this leather enters rightfully into the category of the best Italian vegetable tanned leathers.

Pull-Up Vacchetta calfskin leather: Light Mustard (Italy – 1,3 mm)

Vegetable-tanned Vacchetta calfskin leather (bovine grain oiled leather with a waxed finish).

Pull-Up “Old Style” distressed effect: Dry milled (tumbled), where the leather is placed into drums to achieve a wrinkled and distressed look with a soft hand. Pull-up leather contains waxes that give the surface a natural distressed and lived-in appearance. This leather lightens on the surface when pulled or bent.

Missouri leather: Brownie, Coconut, Acorn, Ambra, Elk, Sienna, Teal, Ocean, Fern, Cobalt, Rosa, Bordo, Maroon, Onyx (La Perla Azzurra, Italy – 1,5 mm)

Missouri is medium-firm, vacchetta-based leather, so it’s hot stuffed and glazed after aplication of wax and oils. The combination of the hot stuffing blend and the wax gives the leather a heavier, substantial feel and a great pull-up!

Naturale – undyed leather (La Perla Azzurra, Italy; 1,3 mm)

Country leather: Biscuit, Russet, Nero textured (La Perla Azzurra, Italy – 1,3 mm)

Country Leather

Country is a milled, aniline leather with no finish, making it easy to burnish and fully dyed through. Its grain and temper are similar to Minerva Box, offering excellent versatility, especially as a lining leather. With a fully dyed-through, unfinished surface, Country showcases its natural texture and appeal.

Moccasin, Moccasin textured – “Vachetta” undyed leather (La Perla Azzurra, Italy; 1,5 mm)

“Vachetta” leather features square shoulders and is vegetable-tanned using the antique “Tuscan Method,” widely regarded as the finest tanning process in the world. This artisanal technique, unique to Italy, is part of the ancient tradition upheld by local tanneries.

This vegetable-tanned Vachetta leather has medium firmness and a highly responsive (burnishable) surface, allowing it to be customized with oils, alcohol-based dyes, or left untreated to age naturally and beautifully, thanks to the distinctive tanning process.

Natural Vegetable: Also known as “Crust,” this finish showcases the natural full-grain surface, leaving the leather in its raw state without any additional treatment. It can either be used as-is or further refined.

Quality and characteristics of vegetable-tanned leather

Today, despite millennium have passed, Vegetable Tanning remains the most classic, traditional and recognizable, and the closest to the condition of nature, the most respectful of ecology and the most suitable to combine comfort and aesthetics, fashion and tradition, versatility of use and uniqueness of product. With Vegetable Tanning nature has found a way to combine with nature, because the protein of the skin admirably receives the action of the tannin which is basically the principle active content in tannic plant materials. It is therefore precisely the tannin that allows the processing of leather into leather. This substance is found more or less concentrated in numerous types of trees and plants and can be present both in the bark and in the leaves, both in the wood and in the bark or even in fruits and roots. Are they that give the tanned leather that characteristic of uniqueness that makes it so special, so immediately distinguishable from other types of concepts. The “leather scent” is something unique and it is in fact impossible, in front of leather products, whether they are bags, belts, wallets or something else, not recognize the vegetable tanned for the particular reaction that occurs only with the skin which reacts to tannin mixtures.

The smell of leather combines effectively with the smell of leather body. Vegetable leather has another great advantage, namely to age with the passing of time, modifying itself, changing color slightly, acquiring a unique appearance its kind. It is for this reason that once you purchase a vegetable tanned product it is then difficult to get rid of, because the objects made with this material are transformed into real ones reliable, unique and long-lasting travel companions, who remind us of adventures once they are old lived and time spent together.

The Genuine Vegetable Tanned Leather Consortium is based in Tuscany, along the banks of Arno river, between Florence and Pisa. The associated tanneries operate in symbiosis with the environment thanks to a production district that is cutting-edge, both in terms of technology and organization.

Colors of leather

Acorn